Returns & Exchanges
Returns
We want you to be happy with what you bought. If something isn't right, you have 30 days from the delivery date to start a return.
To be eligible, an item must be:
- Unworn and unwashed, in the condition you received it
- Free of marks, makeup, perfume or pet hair
- Returned with any original tags and packaging still attached
How to start a return
Email team@reply.girlsgotrange.com with your order number and the items you'd like to return. We'll reply with instructions and a return address. Please don't send anything back before you hear from us — unannounced returns can't be matched to your order.
Return shipping
Return shipping is the customer's responsibility. Once we receive and inspect your return, we'll process your refund to your original payment method within 5–7 business days.
Refunds
Once your return arrives and passes inspection, we'll refund the original payment method within 5–7 business days. Your bank may take a few days more to show it.
Original shipping charges are non-refundable.
Exchanges
We don't currently offer direct exchanges. If you'd like a different size or color, simply return your original item for a refund and place a new order — this ensures you get exactly what you want without waiting on your return to be processed first.
Damaged, faulty or wrong items
If something arrives damaged, faulty, or isn't what you ordered, email us within 14 days of delivery with your order number and a photo. We'll make it right at no cost to you — this sits outside our standard returns process.
Questions
Email team@reply.girlsgotrange.com or call (804) 214-3112. Messages are answered Monday to Friday.